Yiannis Karagiannis
40 years
Athens
Hospitality & Hotels, Guest Relations Officer
Total number of years of working experience (15 years and 1 month)
Checked guests in and out at a 40-room boutique hotel, handled cash reconciliation at shift close and resolved routine guest complaints.
Managed guest requests and complaint resolution for a 200-room resort, and trained new front desk staff during peak season ramp-up.
Handle VIP arrivals and escalated complaints for a 120-room property, and maintain the guest-feedback tracker used in weekly management meetings.
Soft skills
About me
I've worked the front desk and guest relations side of Athens hotels for over fourteen years, most recently handling VIP arrivals and complaint resolution for a 120-room property. I switch between Greek and simple English depending on the guest, and I closed last year with a 4.8 average guest-feedback score. I'm looking for a guest experience manager role next.
Higher education
Knowledge of languages
Greek - B1 — Intermediate
Citizenship, work permit
Driving experience
-
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